Frequently asked questions

When do you host your Gin Experiences ?


We currently run three experiences per week: Friday at 7pm Saturday at 3pm Saturday at 7pm




How long do your Gin Experiences last ?


Each experience lasts approximately 2.5 hours




How much do your Gin Experiences cost ?


£85 per person.




Can I book an Experience for a group ?


We welcome group bookings, our experiences are a great activity for family gatherings or hen and stag parties but you may need to team up with a buddy when creating your Gin. Call us on 01603 625119 today and we can discuss your requirements.




Can I book an Experience for another person ?


You are welcome to book an Experience for a friend or family member providing they are over 18. If you know the date they can attend please use our online booking system and add their details in the messagae box when prompted. If you're not sure when they can attend or you would like to give one of our Experiences as a gift you could buy a voucher in our online shop. Vouchers can be used anytime in the 12 months following purchase. Gift vouchers are non-refundable.




I can no longer attend, can I get a refund ?


We are happy to give refunds for Gin Experience bookings providing we have at least 48 hours notice. Gift vouchers cannot be refunded.




What confirmation will I receive ?


Once you have made your booking you will receive an email confirmation, please bring this with you either in hard copy or on your device when you attend. If you purchase a voucher you will receive an order confrimation and then the voucher code within 24 hours all via email.




I don't drink alcohol, can I still book an Experience ?


Absolutely ! Please contact us at least 48 hours prior to your Experience and we can assist in providing non alcoholic alternatives or you can make your own Gin for friends and family instead.




Is your venue suitable for customers with restricted mobility?


The Gin Academy is unsuitable for visitors in a wheelchair and a challenge for those with restricted mobility. Our Academy is located on the 1st floor of our building and therefore incorporates stairs.




Can I book a private/corporate Experience?


We welcome group bookings, our experiences are a great activity for corporate events or parties but you may need to team up with a partner when creating your Gin. Call us on 01603 625119 today and we can discuss your requirements.




Is there a dress code ?


We do not operate a dress code but we do ask that you wear closed-toe shoes when taking part in one of our Experiences.





THE GIN ACADEMY

18 Charing Cross

Norwich

NR2 4AL

01603 625119

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Company Number 12004478

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